ISC extends this warranty to the original purchaser of ISC
Flooring Products. This warranty gives the original purchaser specific
legal rights, and the purchaser may have other rights depending upon
state law.

(1) Warranty Coverage: We guarantee that our flooring products are free
from defects in manufacturing, lamination, milling, and will remain
free from such defects during the warranty periods. Our flooring
products are sound for ordinary usage during normal moisture changes
and are protected by a quality finish that will not wear through to, or
separate from, the underlying flooring during the warranty periods
(expect a 5-7% standard for the possibility of a visual defect).

(2) Warranty Periods: Warranty periods are calculated from the date of
purchase. Separate warranty periods are provided for wood construction
and finish:
• Twenty years for defects in manufacturing, lamination, milling.
• Five years for defects in finish for all flooring products that
are installed in residential locations and are exposed to normal
household usage.
• Two years for defects in finish for any flooring product
installed in commercial locations, including any flooring product
exposed to a usage other than ordinary residential or household
usage.

(3) Warranty Terms: ISC Flooring Products must be installed to
our installation and maintenance guidelines, including application of a
protective topcoat layer where recommended, and installation over a
sub-flooring conforming to our flooring specifications (see ISC
Bamboo installation instruction). Installed floors must not be exposed
to extreme variations in heat, humidity, moisture or dryness (including
water saturation caused by wet mopping), or any other sources of
extreme moisture, or changes in ambient moisture, humidity, or
temperature. Any alteration or repair that is not authorized by ISC
will void this warranty. No warranty coverage is provided for ordinary
wear and tear, including surface scratches, reduction in the shine of
the finish, impact damage, wear and tear from heavy furniture or
equipment installed or used without providing adequate protection to
the installed floor, any surface damage caused by failure to follow
ordinary maintenance procedures, or any other damages caused by spike
heel shoes, pet claws, or abrasives, including sand or pebbles. No
warranty coverage is provided for variations in color, grain, or
markings which are ordinary to natural products or which develop over
time because of natural processes such as variations in exposure to
sunlight. Any damage caused to flooring products during shipping is the
responsibility of the shipping company and is not covered under this
warranty. Any damage to the installed flooring due to earth movement or
settlement of the structure where the floor is installed, as well as
any damage caused by natural events or acts of God, are not covered
under this warranty.

(4) Disclaimer of Implied Warranties: The terms of this warranty
provide the exclusive and sole remedy available to the original
purchaser. This warranty supersedes any other representations and, to
the full extent permissible by applicable state and federal laws, we
specifically disclaim any other warranties, including implied
warranties of merchants regarding fitness for a particular purpose, or
any warranties alleged to arise from course of dealing, course of
performance, or usage of trade. In no event shall any implied warranty
imposed by operation of law exceed the shortest applicable warranty
period extended under this warranty. Some states do not allow the
exclusion or limitation of implied warranties, so the above limitation
or exclusion may not apply to the original purchaser.

(5) Warranty Claims: If ISC Flooring Products do not conform to
the terms of this warranty, the purchaser must notify ISC in writing
at the address specified on this warranty. The purchaser must provide
written notice of their claim within thirty days of when the purchaser
discovered the defect, or when they should have discovered the defect
in the ordinary exercise of due care. The purchaser must provide ISC
with a reasonable opportunity to inspect the installed flooring, or to
examine the defective or nonconforming flooring, before the purchaser
undertakes any repair, removal, or replacement of the flooring. The
purchaser's failure to comply with the requirements of this paragraph
will void their warranty coverage.

(6) Warranty Remedies: Following notice of any defect in the flooring
and submission of a warranty claim by the purchaser, ISC, at its
sole option and discretion, shall repair any nonconforming or defective
flooring, or planks of flooring, provide conforming flooring or planks
of flooring to replace any nonconforming or defective flooring or
planks of flooring, refund the purchase price of the flooring or planks
of flooring, or refund the percentage of the purchase price for the
nonconforming flooring or planks of flooring equal to the percentage of
the warranty period remaining when the purchaser notified ISC of the
defect. In no event shall ISC be liable for any cost or damages
associated with the removal or reinstallation of the flooring, or the
cost of moving any fixtures or items of furniture.

(7) Exclusion of Incidental and Consequential Damages: In no event
shall ISC be liable for any incidental, special, indirect or
consequential damages alleged to arise under this warranty, or alleged
to be owing due to the failure to deliver goods, or from any use,
misuse, or inability to use the product due to defects in the product.

ANY FAILURE TO FOLLOW OUR INSTALLATION AND MAINTENANCE GUIDELINES, OR
THE WARRANTY TERMS SPECIFIED ABOVE, WILL VOID ANY COVERAGE WHICH MIGHT
OTHERWISE BE AVAILABLE UNDER THIS WARRANTY.